How to: Reset your BlackBerry

**hayden**

Purpose:
People often don't know when / how to reset their BlackBerry when they have a problem, this guide will cover the methods, reasons, and order in which resets should be done.

Reason:
There are many reasons to reset a BlackBerry, in general when things are just not working the way they should a reset is likely to correct the problem.

Some possible reasons to perform a reset (there's many reasons, here's just a sample):
1. Corrupt display
2. No network connection even though radio turned on (note that you could try to re-register on the network first)
3. JVM Error message displayed (you will want to backup your device and reload the firmware asap)

Models:
All models except the 850/857

There are three different types of resets, and they should be tried in order...

1) Power cycle - simply turn the device off, then on
2) Soft-Reset - Hold down ALT + CAP + DEL
3) Hard-Reset - Locate and push the reset button using a paper-clip.

Note: The BB-7100 and BB-7290 and BB-7520 do not have reset buttons, on these you need to remove the battery (gently) wait a few seconds and then re-insert the battery. Be careful as you do not want to damage the contacts (or get them dirty for that matter).

Reset-Button Locations:
67xx / 95x / 77xx - On the back, at the bottom of the unit (small hole)
62xx / 72xx - Underneath the battery cover (small hole, marked as RESET)
6510 / 7510 - By the battery (small hole)

No reset button:
71xx / 7290 / 7520

**Gina**

The thing I like about Pin Stack is that although it caters to the professionals the beginners can catch up. Nice how hayden.

GooGaYa · GooGaYa Stack level 1 Nov 2005/8 posts Trust Level:

Thanks!
Check this link also.
http://uis.georgetown.edu/hardware/b....html#problems
Enjoy,
-E

m500 · m500 Stack level 1 Nov 2006/3 posts Trust Level:

BB7290 can use after upgrade to 4.1 OS.

2) Soft-Reset - Hold down ALT + CAP + DEL

jhowle · jhowle Stack level 4 Oct 2006/551 posts Trust Level:

never tried this but i will definately keep in mind

hongkonger · hongkonger Stack level 1 Nov 2006/11 posts Trust Level:

What are the hard and soft reset for 8707g? THx

reemobeens19 · reemobeens19 Stack level 2 Aug 2006/71 posts Trust Level:

Has any one found a reset other than power cycle and batt. removal for 8100?

**ljbyar**

Quote:

Originally Posted by hongkonger

What are the hard and soft reset for 8707g? THx

Your soft reset should be: Hold Alt Cap Del at the same time.
Hard reset: Remove battery, wait 30+ seconds and reinsert.

macdall · macdall Stack level 1 Jan 2007/1 posts Trust Level:

Just Purchase Blackberry pearl and have had no end of problems however i now find the roller ball working however when i click to access programs nothing happens??? totally lost and point would be of great help can you do a hard reset on the pearl

**Rcbjr**

macdall, Welcome to PinStack.

Try removing the Battery, wait for 30 seconds, then reinstalling it. Let us know if there is anything else we can do to help with this problem or your BB.

Rcbjr

eugien · eugien Stack level 1 Aug 2006/5 posts Trust Level:

ok total noob question this is the 2nd time this has happened in 2 weeks .. my bb 7130 is locked up .. at the moment it says ' communicating with desktop' .. if I disconnect it after backing up it still says commuicating .. soft restart will not work.. I can turn it on and off ..and i can see the desktop after I do a soft power down for a moment.. but aborting the power down does not let me back into the desktop.. any ideas? I also have no clue how to get the battery out for a hard reset

R

rieck011 · rieck011 Stack level 1 Feb 2007/3 posts Trust Level:

My 7100T has gone into the "infinite startup" FOUR times in the last week. It's sooo annoying. Each time I've had to totally erase and reinstall. I bought it used, am I totally screwed? Two times that it happend I switched my SIM card to another phone, once I tried to look at my calendar and it locked up, and the last time I pulled it out of my pocket. Any suggestions??

waid10 · waid10 Stack level 2 Feb 2007/31 posts Trust Level:

Quote:

Originally Posted by Rcbjr

macdall, Welcome to PinStack.

Try removing the Battery, wait for 30 seconds, then reinstalling it. Let us know if there is anything else we can do to help with this problem or your BB.

Rcbjr

Rcbjr - is there a way to completely reset your handheld? I have only had my Pearl for a few weeks, but I am having problems that I think I created. I want to completely start over. So I need to reset it and have the Pearl just like it was when it came out of the box. I tried the "remove the battery for 30 seconds" idea. My Pearl came back on with all of my contacts, calendar, etc. still in there.

Any other way to accomplish what I am seeking to do?

Thanks.

**I7oobie**

It's the same way as I wrote here for the 8800, wipe the handheld...

http://blackberryforums.pinstack.com...reset_new.html

waid10 · waid10 Stack level 2 Feb 2007/31 posts Trust Level:

Okay, I wiped the handheld and started over. Now my contacts won't synchronize from Outlook to my handheld. The calendar does synch, but not the contacts or tasks.