1) Run a BlackBerry Network dianostics test. This will confirm if you are connected to BlackBerry servers or not. Go to: Options > Mobile Network > ( Press menu button) > Diagnostics Test > Run.


2) Don't always expect PIN to PIN messages to work - During outages don't expect PIN to PIN messages to work sometimes that service will also be down. Check the pin-to-pin status in your diagnostics report. However, you can still "send" a PIN message but it wont be delivered till service is restored.

3) Use SMS text messaging - Make urgent contact using SMS text messages. These are sent over your Carrier's Network by default unless you've changed that setting in Options > SMS text > Network to send over.

4) You've been Temporarily downgraded! - Remember during an outage your BlackBerry will function similar to a regular low-end cell phone. By this we mean No PUSH email, no web browsing, no PIN messaging and no IM (Instant Messaging) services.

5) Repeat the Diagnostics Test when service is restored - If the test fails go to Manage Connections and turn off your Mobile Network option, then check box to turn back on. Still fails? Hold in the power button till the device powers down, then press the power button again to power up. If the service fails and you are 100% certain it's been restored then press and hold power button to shut down device, then remove and replace the battery for a hard reset.*



Bonus tip: Reply to pending emails via PC if possible. Yes we know you are itching to get those thumbs typing but with any outage there will be a flood of messages and data being syncronized once service is restored. Help ease RIM's initial recovery-load by avoiding the use of BB email, browsing, etc for at least the first 30mins unless of course you are away from your desk.


*On QWERTY models this can be quickly accomplished by pressing alt +aA+DEL simultaneously. However, it's a best-practice to press and hold power button, wait for device to shut down, then remove and replace battery. The above shortcut basically can be compared to pressing the reset button on your PC while all your applications are still open. Use it if your device crashes, which as we know that's VERY rare.